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Shipping & Returns

Shipping Policy 

Thank you for shopping with DDF Toy Videos! We strive to provide you with a seamless shipping experience. Please review our shipping policy for details about processing times, shipping methods, and delivery information.

Shipping Method

Standard Shipping: 5-7 business days

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Processing Time

  • All orders are processed within 1-3 business days.

  • You will receive a confirmation email with tracking information once your order has shipped.

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Shipping Costs

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Delivery Times

  • Delivery times vary depending on your location and the shipping method selected.

  • Please note that shipping times are estimates and may be affected by factors beyond our control, such as weather delays or holidays.

  • Tracking Your Order

  • Once your order is shipped, you will receive an email with tracking information to monitor your package’s progress.

  • Issues with Delivery

  • If your order does not arrive within the estimated delivery time, please contact our customer service at support@ddftoyvideos.com. We’re here to help!

  • Contact Us

  • For any questions regarding our shipping policy, please reach out to us at ddftoyvideos@gmail.com

Return & Exchange Policy

Thank you for choosing DDF Toy Videos! We want you to be completely satisfied with your purchase. If you’re not, our Return & Exchange Policy is designed to make the process as easy as possible.

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Return Policy

  1. Eligibility: You may return any unopened and unused video within 30 days of purchase for a full refund. Opened items can only be returned if defective.

  2. Condition: To qualify for a return, items must be in their original condition, with all packaging intact.

  3. How to Return:

    • Contact our customer service at support@ddftoyvideos.com to initiate a return.

    • Include your order number and reason for the return.

    • We will provide you with a return shipping label.

  4. Refund Process: Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

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  1. Exchange Policy

  2. Eligibility: Exchanges are allowed for items that are defective or damaged. Please notify us within 30 days of purchase.

  3. How to Exchange:

  4. Contact our customer service at support@ddftoyvideos.com with your order number and details of the issue.

  5. We will arrange for a replacement or an alternative product based on availability.

  6. Shipping Costs: We cover the cost of return shipping for defective items.

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  1. Exceptions

  2. Digital Downloads: All sales of digital video downloads are final. We cannot accept returns or exchanges on these products unless there is a technical issue.

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  1. Contact Us

  2. If you have any questions or concerns about our Return & Exchange Policy, please reach out to our customer service team at ddftoyvideos@gmail.com. We’re here to help!

  3. Thank you for being a part of the DDF Toy Videos community!

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